We bring smiles to your customers

Enhance patient satisfaction with our professional customer support team. We offer a wide range of services, including appointment scheduling, complaint management, and providing general information about healthcare services. Our 24/7/365 customer support ensures continuous care through multiple communication channels like live chat, phone, email, and social media.

Our healthcare customer support includes:

• Collection and processing of interested clients
• Anonymous mediator for compliments and complaints
• Appointment scheduling
• Providing general information about location, available doctors, working hours, etc.
• Outbound campaigns to promote all types of product and service offers
• Surveys
• User satisfaction service checks
• 24/7 Customer Support

Boost your automotive business with our customer support company. Car brands all over the world have recognized the importance of quality customer support and the way it contributes to increasing sales and brand value on the market. We handle everything from outbound services to data verification and order management. Our call center solutions ensure you never miss an opportunity, with services like appointment scheduling and real-time reports.

Our automotive customer support includes:

• Leasing expiration notices
• Customer satisfaction inquiries
• Customer database verification
• Outbound campaigns
• Promotion of new models
• Promotion of trade-in deals
• Promotion of services within the distribution network
• Appointment reservations, test drive scheduling
• Handling inbound call center, responding to emails, and collecting general vehicle data such as VIN number, registration, mileage, ownership, etc.
• Service campaign promotions
• Service status updates
• Segmentation of inquiries by topic and type/department
• Collection and processing of consents
• Informing vehicle users about regular and inspection services
• Recording internal requests (equipment issues, system failures, internet outage, office supplies procurement, etc.)
• 24/7 Customer Support”

In the fast-evolving fintech industry, we provide professional customer service and digital transformation services. Our support includes video identification for account opening, pre-approval notifications, and general information dissemination. We ensure GDPR compliance and offer cloud-based CRM solutions.

Our fintech customer support includes:

• Video identification for account opening/loan applications
•  Campaigns for card replacements
•  Pre-approval notifications for loans or credit cards
•  General information about the bank’s products and services
•  24/7 Customer Support

Enhance your retail business with our comprehensive customer care outsourcing services. From handling complaints and managing orders to conducting marketing campaigns and lead generation, our multilingual call center ensures real-time support solutions. We offer live chat support, E-mail support assistants, and after-hours answering services.

Our retail customer support includes:

•  Processing of informational inquiries (general information, locations, working hours, return procedure)
•  Management of wholesale distribution demands
•  Managing complaints
•  Order Receiving
•  Communication with distributors of flyers
•  Processing of Google reviews, App Store, Google Play
•  Management of user profiles of loyal customers
•  Recording internal requests (cancellations, duplicate charges, issuing copies of invoices)
•  Outbound campaigns (B2B sales of gift cards, promotion of new branches)
•  Surveying customers and employees

Elevate your eCommerce business with our next-level customer support systems. We handle order processing, complaint management, and provide general product information. Our 24/7 customer support and omnichannel communication ensure your customers receive timely and relevant assistance through live chat, phone, and email.

Our e-commerce customer support includes:

•  Providing general product information
•  Order processing
•  Handling complaints
•  Web form for inquiries and complaints
•  Live Chat – chatbot
•  Support for internal departments (informing customers about order statuses)
•  Consent management
•  Outbound B2B campaigns
•  Recording internal requests (cancellations, duplicate charges, issuing copies of invoices, etc.)
•  24/7 Customer Support

Deliver a complete and positive experience in the hospitality industry with our customer support. We manage booking, review management, and provide 24/7 customer support. Our services include handling general inquiries, informing about services, and managing interactions with clients across all channels.

Our hospitality customer support includes:

•  Providing general information (availability, seasonal or year-round operation)
•  Informing about services (spa, promotions, room types, parking, restaurants, etc)
•  Managing reviews
•  24/7 Customer Support
•  Communication with suppliers
•  Technical support for systems used for the registration of tourists
•  Restaurants – communication with suppliers, table reservations, satisfaction checks, promotions, etc.
•  Tourist boards – support for accommodation renters, accommodation reservations, user support for the tourist registration system, measuring tourist satisfaction, etc.”

We offer support for informational inquiries, technical support, complaints, and potential user inquiries. We also handle outbound campaigns, database verification, and 24/7 Customer Support

Our e-mobility customer support includes:

•  Processing informational inquiries (usage instructions, customer assistance, payment options, locations, prices, etc.)
• Technical support (charging station resets, error cancellation, error detection, etc.)
•  Complaints (transaction cancellations, challenges during charging process)
•  24/7 Customer Support
•  Receiving inquiries from new potential users (B2B, B2C)
•  Outbound campaigns B2B, B2C (sales of home charging stations and public charging stations)
•  Surveying with the help of applications or QR codes
•  Database verification

We provide general information about products, handle internal requests, support loyalty program users, process complaints, and conduct outbound campaigns. Our support is available 24/7.

Our Oil & Gas Industry customer support includes:

•  Providing general information about products and services
• Recording internal requests (cancellations, duplicate charges, issuing copies of invoices, etc.)
• Support for loyalty program users
•  Live Chat Answering Service
•  Receiving and processing complaints
•  Support for retail locations
•  Ordering of energy sources
•  Outbound campaigns
•  24/7 Customer Support
•  Web forms for various types of inquiries and complaints
•  Surveying customers on satisfaction with the use of services and products and surveying employees
•  Market research
•  Outbound campaigns (B2B, B2C) for products, promotions, new retail outlets, etc.

We offer general information about services, handle requests for lost items, process complaints, and inform passengers about their rights. We support online Ticketing systems, dispatch work orders, and provide 24/7 Customer Support.

Our transportation customer services include:

•  Providing general information about services, schedules, prices, emergencies, etc.
•  Creating transportation offers
•  Receiving and processing requests for lost items
•  Receiving and handling complaints
•  Informing passengers about their rights
•  Publishing important information on websites about changes in schedules
•  Support for online ticket purchases
•  Receiving transport orders
•  Dispatching work orders
•  24/7 Customer Support