Over the past 16 years, Significo has reshaped and grown. By establishing a strong foundation as a sales organization and delivering superb results, we managed to expand. Our sales mindset will always be embedded in our company's DNA.
As our client portfolio grew, so did Significo. We started doing business across various industries, speaking more languages, and expanding globally. Gradually, we transformed into a modern customer support company providing exceptional customer care service for our partners. We accommodate the growing need for customer interaction across all communication channels, becoming a premier communication company.
Customer centricity
For a business to excel, the customer must be at the center of all decisions related to delivering products, services, and experiences. Our aim is to deliver the ultimate customer experience and omnichannel customer care. Being customer-centric means anticipating a customer’s wants, needs, and communication preferences. We specialize in managing complaints, user data verification, and providing professional customer service.
Omnichannel approach
Customers expect a consistent experience across customer service channels and often don't take a linear path when interacting with a business. They might use a mobile app, email, and a phone call to customer support in a single interaction. Our solutions ensure seamless communication across all channels. Our contact center, live chat support, and call center services are tailored to meet these expectations, powered by AI for enhanced efficiency.
Agility and flexibility
We balance agility, to react quickly to unpredictable changes, and flexibility, as a predetermined response to predictable changes. Whether changing existing processes or adapting new ones, we leverage our experience to improve and adapt. Our back office support and customer outsourcing services reflect this balance.
Industry know-how
With over 15 years of experience and insights from various industries, we provide expert guidance on customer support issues. Our experience spans e-commerce support, automotive customer support, healthcare customer support, and more. We believe working alongside our partners to meet their goals and solve their challenges makes us better and more efficient every day.
Digital transformation
Recent digital trends focus on improving client experience, and CRM solutions play a significant role. Driven by our experience and led by IT experts, we developed our cloud-based CRM software – SIGNIFICO360. This software integrates VoIP platforms and omnichannel communication with data, analytics, and tools, providing profound insights into your customer base. Our digital transformation services optimize cost and enhance efficiency, supporting various industries, including fintech and e-mobility.
Our Global Presence
With a multilingual contact center, we cater to markets across the European Union, including Croatia, Germany, and Slovenia. Our well-trained agents provide professional customer service in Croatian, English, and German. We are ISO certified and GDPR compliant, ensuring the highest standards of service and data protection.
