3 simple ways to strengthen your brand and increase sales
While companies around the world spend large budgets to strengthen their position in the market and build a recognizable brand – they often overlook a more affordable and long-term sustainable way to achieve their goal, which is branding through customer experience.
User experience is essentially the overall perception of your brand in the public, and one of the key elements in that process is certainly customer support. It is your direct communication with customers that defines your public image and can create a truly sustainable competitive advantage.
In the following, we bring you simple ways to attract and retain customers, strengthen brand awareness and, of course, increase sales using customer support.
1. Provide quality customer support
Customer satisfaction is the goal of every business, and without good customer support, it is difficult to achieve it. In today’s digital age, your customers expect information to be available instantly, through a channel that suits them – whether it’s a specific social media, your website or a chat application. Research shows that as many as 86% of users abandon a purchase if all information is not available to them in real time.
If your company does not adapt to their preferences and demands, they will find a competitor who will. There is always a better solution on the internet, at least from your user’s perspective. That’s why customer support should be part of your business improvement strategy.
With your ability to offer the user answers and solutions in real time on various channels, you open the way to loyal and long-term users and create a positive reputation for your brand.
2. Provide quality customer support
Customer satisfaction is the goal of every business, and without good customer support, it is difficult to achieve it. In today’s digital age, your customers expect information to be available instantly, through a channel that suits them – whether it’s a specific social media, your website or a chat application. Research shows that as many as 86% of users abandon a purchase if all information is not available to them in real time.
- koje osobne podatke prikupljamo i obrađujemo (a koje ne obrađujemo);
- kako prikupljamo osobne podatke, u koje svrhe i koje su nam osnove za to;
- koliko dugo ih pohranjujemo i s kime ih dijelimo;
- koja prava imaju u pogledu zaštite podataka i kako ih mi štitimo.
Customer satisfaction is the goal of every business, and without good customer support, it is difficult to achieve it. In today’s digital age, your customers expect information to be available instantly, through a channel that suits them – whether it’s a specific social
3. Provide quality customer support
Customer satisfaction is the goal of every business, and without good customer support, it is difficult to achieve it. In today’s digital age, your customers expect information to be available instantly, through a channel that suits them – whether it’s a specific social media, your website or a chat application. Research shows that as many as 86% of users abandon a purchase if all information is not available to them in real time.
If your company does not adapt to their preferences and demands, they will find a competitor who will. There is always a better solution on the internet, at least from your user’s perspective. That’s why customer support should be part of your business improvement strategy.
With your ability to offer the user answers and solutions in real time on various channels, you open the way to loyal and long-term users and create a positive reputation for your brand.