Significo - Client Support Solutions

Every feedback is significant.

Our mission is to empower companies in communication with their clients and transform their interactions into opportunities and value creation.

Significo provide business solutions with the main goal of connecting the end customer with the brand.

Through all our products we offer solutions via all communication channels

first call resolution

calls answered within 30 seconds

resolved requests in the first call (according to SLA)

callback within 10 minutes

e-mail requests answered within 60 minutes

How we can help you?

Marketing

Sales

Customer support

Meet one omnichannel platform for all your needs. Significo 360

All products and solutions support all channels of interaction with clients: Phone, E-mail, Chat, Whatsapp, Video and Social networks

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SMS, Viber, WhatsApp, Social media

Real time statistics inside the Significo 360

User data verification

95%

solving of the first level according to the defined responsibility

Monitoring efficiency

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We gather all interactions through different channels

Complaints
Loyalty
Order taking
Flyers

Various types of queries and priorities

All

All interactions are recorded and processed through the CRM system

Ticketing

Time is now. Try it now!

With Cloud based CRM solution, Multichannel integration and Complete customer profile insight you can get Real-time reporting and analytics. Monitor all customer interactions on desktop, tablet and smartphone.

VIEW OUR INDUSTRIES

Retail

eCommerce

Tourism

Healthcare

Auto

Turn customer feedback into profit

Customers in the retail industry expect an instant resolution or they’ll easily walk away to a competitor. Retail businesses need to rely on quality customer support to enhance the shopping experience and boost repeat purchases.

We provide the ultimate solutions in a way to enhance your everyday customer interaction. Our omnichannel communication platform allows you to manage all communication channels simultaneously and never miss out on any customer inquiries.

Together with our professional and educated customer support employees we deliver the ultimate customer experience, collect customer data and provide real-time reports.

Book a free consultation today and discover more about Significo services for retail businesses.

Next-level customer support for your eCommerce business

Exceeding customer expectations with a speedy, relevant, and authentic response is a great way to further distinguish yourself from the competition – especially during those important peaks throughout the year (e.g., Christmas shopping, Black Friday sales, Single's Day, etc.).

Significo customer support team provides eCommerce brands with the perfect means to enhance the shopping experience. We believe that communication with customers through all communication channels is crucial to ensure the highest quality of service and raising the level of satisfaction of your customers.

Book a free consultation today and discover more about Significo services for eCommerce business.

We build smiles for your customers

Similar to most industries, travel and hospitality deal with fierce competition and is one of the most demanding in terms of comprehensive communication and customer support 24/7/365.

A complete and positive experience starts with customers support team that can provide prompt reaction to all calls, emails and messaging requests. The omnichannel customer expects the same level of customer service, regardless of the point of contact. Because they can have several interactions with a brand over a short time span, Significo provides brands a complete contact history in order to provide context to a conversation.

Book a free consultation today and discover more about Significo services for travel and hospitality business.

The science of customer support

Patient satisfaction is increasingly considered an essential element in evaluate the quality of health care services. Professional support team adds value to the quality of communication between the healthcare institution and the patient in order to improve existing level of service and enhance communication with patients.

We believe that communication with patients is through all channels communications - phone, email, live chat, chat applications, social networks - essential in order to offer the highest quality of service and raise the level of satisfaction of your patients.

Book a free consultition today and discover more about Significo services for healthcare.

Customer support that drives your business

Car brands all over the world have recognized the importance of quality customer support and the way it contributes to increasing sales and brand value on the market. High levels of competitiveness within the industry highlight customer satisfaction, prompt communication, and 24/7 availability as key elements of future growth.

In order to ensure growth, it is imperative for car companies to focus on optimizing internal procedures and workflow. Significo customer support team can help your brand by increasing customer satisfaction, better managing teams and departments, increasing BRAND, and ultimately ensuring you don't miss out on any opportunities.

Book a free consultation today and discover more about Significo services for the automotive business.

What our clients say...

Significo has been our trusted partner for several years. Implementing the SIGNIFICO360 CRM solution, together with the contact center agents, ensured that we did not miss any potential opportunities with our customers and clients, thus making Significo a part of our daily processes. Our partnership increased the quality of our customer service and a higher level of customer experience, thus consequently ensuring our market growth.

Vedran Prasnikar, Porsche Inter Auto d.o.o.

CEO

Significo is our reliable partner to whom we entrust communication with a very important and wide group of customers. They perform a demanding task as we are looking for flawless customer support for all our users of the INA Loyalty program through all communication channels, 24 hours a day, 7 days a week. Our expectations are high and Significo fulfills them very professionally.

Goran Augustinović, INA d.d.

Customer relationship manager director

Customer experience that push your brand forward.